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Return & Exchange

Please inspect all merchandise upon delivery. All defects and shipping damages must be reported to customer service within 24 hours of receipt of goods. Failure to do so shall constitute acceptance of goods.

Our policy is 100% customer satisfaction guarantee. However, you may return new, unused and unopened items sold and fulfilled by within 14 days of delivery for a full refund. Return shipping costs will only be covered if the return is a result of our error. Items should be returned in their original product packaging or equivalent shipping material as well as packing slip.

All returns must be sent back to our distribution center at the following address:

The Hawaii Shop
Kulana Media Productions LLC
P.O. Box 25764
Honolulu, HI 96825, USA




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